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Welcome aboard, we’re thrilled to have you as a Ruddr customer! What is Ruddr? Ruddr is a software product that helps professional services organizations manage and scale their operation. Our mission is simply to help professional services organizations achieve world-class results. Professional services firms are easy to start but difficult to scale. Growing a firm to 10 employees is fairly trivial, but getting to 100 or 1,000 employees requires greater operational discipline, know-how, and tooling. Ruddr helps you get there. Why did we build Ruddr? Our leadership team members have spent decades building professional services firms. Our team has started, scaled, and advised many firms and we know the pain points well. We’ve held leadership roles in boutiques as well as mid-market and publicly-traded firms. Over those years, our leadership determined that professional services automation tools simply do not create enough enough value for customers. Most of the products were complex, cluttered, and expensive. So, we decided to fix those problems and Ruddr was born. How is Ruddr different? Ruddr is different than the competition in the following ways: 1. User Experience (UX). Ruddr has taken the UX bar to a new level within the PSA category. Gone are the days of struggling with convoluted PSA products. 2. Rapid Onboarding. The products from our competitors can take months to implement and require significant end-user training and ongoing management. Ruddr onboarding typically takes just a few weeks and requires minimal training. 3. Tailored Functionality. Ruddr is built by professional services experts for professional services experts. We have been in the trenches. Our functionality and workflows are highly-opinionated and align to the practical ways that professional services firms operate. 4. Fair Pricing Policy. The Ruddr Fair Pricing Policy ensures that 1) you only pay for billable personnel; 2) your pricing is always locked in for 24 months regardless of contract length; and 3) any changes to your active billable workforce will result in prorated credits or charges. With Ruddr, if your billable workforce gets smaller, your spend immediately goes down. Our revenue model is aligned with yours and you never pay for idle seats. 5. AI Native. Ruddr’s codebase is optimized for Artificial Intelligence from the ground up. This enables our Ruddr Assistant and Ruddr agents to operate with maximum effectiveness and drive meaningful business benefits. 6. Customer Satisfaction Obsessed. Our success begins and ends with the satisfaction of our customers.