Professional services companies provide high-skill services to customers (who are typically referred to as “clients”) for a fee. There are many types of professional services companies, with areas of expertise ranging from accounting to legal to web design.
A defining characteristic of professional services firms is that the work they deliver is often highly customized for each client. Delivering customized services is challenging and that challenge is compounded by the fact that employees have varying levels of skill and experience. This creates an operation that can be difficult to manage as headcount increases. This is where a Professional Services Automation (or "PSA") product, like Ruddr, can come to the rescue.
Professional Services Automation products exist to maximize productivity, efficiency, and predictability within the professional services operation. They accomplish this by managing important data, guiding workflow and processes, surfacing key insights, and improving visibility into organizational health. PSA products capture and manage data related to personnel, clients, projects, budgets, time, expenses, resource allocations, invoices, and the like.
To learn more about professional services, take a look at Compass, our free guide to building a better professional services operation.