Billing in Ruddr is pretty simple. If you have more than three active billable members, you pay a monthly price per active billable member. If you have three or fewer active billable members, Ruddr is free.
The Basics
Here are the basic concepts to understand with regards to how Ruddr bills its customers.
- Ruddr is billed on a per-workspace basis. We do not charge workspace members individually. A single invoice is generated for the entire workspace.
- You are only charged for active billable workspace members. We do not charge for your non-billable members (such as salespeople or administrative staff) or inactive members. Click here to learn more about billable members.
- You get a discount if you pay annually. You can choose to be billed either monthly or annually. If you choose an annual plan, we provide a discount.
- We bill you in advance. You pay for Ruddr at the start of your billing period (which could be a month or a year). If the number of billable users changes during the month, those prorated changes will be reflected on the next invoice.
- Changes to your active billable members are charged once per month. If you add or remove members during the month, we wait until the end of the monthly period to reconcile those changes.
- You get a credit when your billable workspace member count decreases. If a workspace member is deactivated or set to non-billable, the prorated portion of the payment for that member will be credited to your account. Credits are always used to offset future fees. Note though that we do not issue refunds.
NOTE: Credits do not apply to prior invoices. If you have a balance on a prior invoice and a credit is applied to your account, the total amount of the prior invoice is still considered outstanding and must be paid in full.
Free Trial
Every workspace starts with a 30-day free trial and no credit card is required. We have found that new users need about 30 days to get a feel for Ruddr and explore the entire feature set. We want you to have enough time to make an informed buying decision. If you need more than 30 days to evaluate Ruddr, just send an email to help@ruddr.io and we can manually extend the trial for you.
If you decide to purchase Ruddr before your trial is over, you can enter your payment information but you won't be charged until the end of your trial.
The Free Tier for Small Teams
If your team is three or fewer billable members, you can continue to use Ruddr for free after your trial is over. You will have access to all of the product features under the free tier. We offer this free plan to help startups, freelancers, and small consultancies get their businesses up and running. Once you add a fourth billable team member, you will be required to move to our paid tier in order to continue using Ruddr. So, when you add a fourth billable member, you will need to pay for all four members (not just the fourth member).
What is a "Billable Member"?
A billable workspace member is a member that has the This is a billable member option checked on the member's settings (see the Member Type section of Member Profile). The Workspace Admin can set this checkbox on the General tab of the of the member's profile within Settings.
Members marked as billable can record time and expenses to any client and project that they are assigned to in Ruddr. A member who is not marked as billable can only record time and expenses toward the internal client. The internal client is the default client that is automatically created to track internal time and expenses for your team.
Adding Payment Information
To switch to a Ruddr paid plan you will need to provide payment information. This can be done on the Billing section (Figure 1) of the Settings area.
Figure 1 - Ruddr Billing Information
You must provide both billing contact information and payment information. To add billing contact information, click the Update Contact Info link at the bottom of the Billing Contact block.
To add a credit card, just click the Add Credit Card link at the bottom of the Payment Information block. This will bring up the credit card form (Figure 2) shown below.
Figure 2 - Enter Your Credit Card Information
Adding and Removing Workspace Members
A Workspace Admin can add or remove workspace members from the Members tab of the Settings area (see Members). Any time a billable workspace member is added or removed, there will be an impact to the following month's invoice via either a fee or a credit. Members that are removed will cause a prorated credit and members that are added will cause a prorated fee.
For more on adding and removing workspace members, see the Members help article.
Changing your Billing Frequency
We offer a discount to customers who pay annually. You can change the billing frequency at any time by clicking the Change Billing Frequency link at the bottom of the Plan Details block (Figure 1). This will bring up the Billing Frequency window (Figure 3).
Figure 3 - Modify the Frequency of Ruddr Billing
When you change your billing frequency, any prepaid amount through the current date will be credited to your account. Then, the new subscription will be created and an initial payment (for either a month or year, based on your selection) will be charged immediately.
Changing or Removing a Credit Card
If you would like to change or remove the credit card associated with your active subscription, you can do that from the Payment Information block (Figure 4). Keep in mind that you will need a valid credit card entered into this block in order for your subscription to renew.
Figure 4 - Payment Information Block where You can Update Your Payment Information
Reviewing your Invoices
At the bottom of the Billing section (Figure 1), you can review your past invoices within the Invoices block (Figure 5). To view a particular invoice, just click on the PDF icon on the right side of the list. This will bring up a detailed PDF that outlines all fees and credits for the time period.
Figure 5 - Invoices Block
Cancelling your Subscription
You are welcome to cancel your Ruddr subscription at any time. We hope that our customers stay with us forever, but we realize that business needs change over time. If you need to cancel, simply click the Cancel Subscription link at the bottom of the Subscription Status block (Figure 6).
Figure 6 - Subscription Status Block
Note that if you cancel your subscription, you will still have access to Ruddr through the end of the current billing period. Ruddr does not issue refunds for cancelled subscriptions.
Deleting your Workspace
You are in control of your data that is stored within Ruddr. If you wish to cancel your subscription and delete your workspace, you can do this within a few clicks.
To delete your workspace, access the Workspace section of the Settings area (view more on General Workspace Settings). At the bottom-left of this screen you can click on the Delete button to delete your workspace. This will bring up a confirmation window (Figure 7), asking you to confirm your choice to delete your workspace.
Figure 7 - Delete Workspace Confirmation
Once you type in the exact spelling of your workspace, you will be able to click on the Delete Workspace button. Be aware that this permanently deletes your workspace and all associated data from Ruddr!